I am Federico Magliano

IT Helpdesk Specialist

I am a IT Helpdesk Specialist with 10 year of experience
My dynamic background has prepared me to excel in this hands-on IT role.

About Me

  • Name: Federico Magliano
  • Date of birth: 05 Jul 1986
  • Address: 1800 Vevey, Switzerland
  • Nationality: Italian
  • Phone: +41 79 173 65 17
  • Email: federico.magliano@gmail.com

Objective

An opportunity to work and upgrade oneself, as well as being involved in an organization that believes in gaining a competitive edge and giving back to the community. I'm presently expanding my solid experience in Windows 10 and Windows Server environment. I focus on using my interpersonal skills to build good user experience and create a strong interest in my colleagues. As an individual, I'm self-confident you’ll find me technician, sunny person and naturally passionate.

What I Do ?

With extensive knowledge in a variety of systems, platforms, and applications, my technical and leadership abilities position me ready to thrive in this challenging and energizing role. Additionally, my demonstrated skills in team collaboration and leadership will allow me to become an immediate asset to your team.

  • Customer and Service-oriented
  • Good listening
  • Communication skills
  • Human relationship.
  • Helpdesk Tools
  • Operating systems from 8.1 to 10
  • Ticketing
  • Remote Control

Resume

Education and Certifications

  • 2018

    Microsoft: Windows 10

    Installing and Configuring Windows 10
    Implement Windows
    • Prepare for installation requirements
    • Install Windows
    • Configure devices and device drivers
    • Perform post-installation configuration
    • Implement Windows in an enterprise environment
    • Configure and Support Core Service
      • Configure networking
      • Configure storage
      • Configure data access and usage
      • Implement Apps
      • Configure remote management
      • Manage and Maintain Windows
        • Configure updates
        • Monitor Windows
        • Configure system and data recovery
        • Configure authorization and authentication
        • Configure advanced management tools
  • 2018

    ITIL®

    Axelos
  • 2013

    Technical training for Swisscom

    Capita, Lausanne Switzerland

    I have completed the course for IT Support and Webhosting

  • 2012

    Training SSI for Swisscom

    Capita, Lausanne Switzerland

    Information security education

  • 2012

    Technical Training Certificat for Swisscom

    Capita, Lausanne Switzerland

    Internet Support level 1 (Internet, Voip, IPTV)

  • 2000-2006

    Secondary School

    Ginnasio Liceo Pisacane Sapri, Italy

  • 2005

    Certification ECDL

    Liceo Pisacane Sapri, Italy

    European Computer Driving Licence (Microsoft office 2003)

Experience

  • January 2018

    Helpdesk Security

    SecuLabs, Lausanne, Switzerland

    • Managing the support process and accountable for agreed SLA.
    • Ensures consideration and compliance with information security procedures (Password reset, Access management, Temporary system access).
    • Follow-up and tickets recovery.
    • Document a FAQ for Helpdesks.

  • 2013-2017

    IT Support Technician 2nd level for Swisscom PME and private Customers

    Capita, Lausanne, Switzerland
    • Update of the database (management of tickets) and knowledge helpdesk.
    • Assistance and counselling to the users on the standard and specific software maintenance.
    • Provision and installation of new software components (operating systems, standard software).
    • Provision and installation of new devices and systems (PC, printers, telephony).
    • Creation, modification and abolition(deletion) of user accounts, administration of the identification of the users and the access rights.
    • Explaining complex IT issues to non-technical employees.
    • Creation and update of procedures of incident resolution.
    • Management of the mobile solutions.

  • 2012-2013

    Customer Service Assurance 1 st level for Swisscom

    Capita, Lausanne, Switzerland
    • Ensure the coverage, the follow-up and the resolution of the demands and the incidents by email and telephone.
    • Management and update of the data via the tool of ticketing.
    • Administration of the identification of the users.
    • Specific advice on the full range of products.

  • 2006-2012

    IT Technician, Vendor, Customer Service (Part-time)

    Web Store PC, Italie
    • Proposing solutions and provide personnel sales with a competitive bid.
    • Configure, install, maintain and repair company desktops, laptops, routers and printers.
    • Managing workstation.
    • Creation of Blog and Website
    • Inventory management.

  • 2006-2012

    Insurance Agent (Part-time)

    GeneraliInsurance, Italy
    • Advise in product of health, foresight and savings.
    • Management of a portfolio of 500 customers of private individuals and professionals.
    • Development of customer loyalty on Generali products.
    • Adviser, to negotiate and to conclude the sale of contracts.
    • Recruitment and training of new employees.

Skills

Network Install/Config

85%

Deploy/Update Programs

90%

Set Up Computers and Equipment

75%

Provide User Support

85%

Troubleshooting

75%

More skills

Customer and Service-oriented
Good listening
Communication skills
Time Management
Teamwork
Motivation

10

Years of Experience

11563

Problems solved

15682

Coffe drunk

5

Awards Won

Get in touch

Send me a message
Address 1800, Vevey
Switzerland
Phone Number +41 79 173 65 17